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Massage & Acupuncture Benefit Update

Out-of-Network Massage & Acupuncture Benefits Ending 6/1

Out-of-network massage and acupuncture benefits will end effective June 1, 2026. Services received through May 31, 2026 remain eligible for reimbursement.

Effective June 1, 2026, out-of-network massage and acupuncture services will no longer be covered as a benefit. Services received on or before May 31, 2026 remain eligible for reimbursement. For additional details about this change, please refer to the Inside Information article published on 4/17/2026.

If you are submitting a claim for reimbursement, please follow the instructions and use the required claim form provided on this page. A completed pdf claim form must be included with your submission, along with your receipt(s) of service. Claims submitted without the required pdf form will be declined by Surest, so it’s important to ensure all documentation is included at the time of submission.

Once the form is completed and all required documentation is gathered, submit your claim through the Surest website or app.

Massage & Acupuncture Claims Reimbursement Form
Surest Massage & Accupuncture Claim Instructions

 

If you would like additional support, you may complete the voluntary supplemental form below. This form allows the Benefits Team to help track your claim, assist with follow-up, and help resolve any issues that may arise during processing. Please note that completion of this form is not required to submit a claim.

Claim Tracking Form

FAQs

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  1. I have been waiting to submit my claims. Can I submit them now?

    Yes. Claims for out-of-network services received between 1/1/26 – 5/31/26 are still eligible. You have time to submit them, and we encourage you to start now. You may also complete the optional Logiform if you would like additional support from the Benefits Team.

  2. Can I change or drop my medical coverage due to this change?

    No. Massage and acupuncture therapy are not considered Essential Health Benefits, so this change does not qualify for a mid-year election change.

  3. I cannot find an in-network massage therapist. How can my provider join the network?

    Providers interested in joining the UHC network can learn more here: www.myoptumhealthphysicalhealth.com

  4. Are there in-network acupuncturists available locally?

    Yes, current in-network providers in the area include:

    • Kimberley A. Benjamin, CA, DC, LAC
    • Chloe A. Andrews Goldberg, CA, LAC
  5. How can I pay for massage or acupuncture services going forward?

    If you have a Letter of Medical Necessity from a licensed provider, you may use your Healthcare FSA or HSA funds for eligible expenses. Please note, however, that even if you have a letter of medical necessity, out-of-network massage and acupuncture therapy services will not be covered as of June 1st.

  6. Will these services be offered at the Wellness Clinic in the future?

    No. Based on this change, these services will no longer be offered at the Wellness Clinic.

  7. My doctor said massage therapy is medically necessary for me, how is that covered?

    Even if you have a letter of medical necessity from your doctor, out-of-network massage and acupuncture therapy services will not be covered as of June 1st. You will need to go to an in-network therapist for it to be covered.

Human Resources Department

HOURS: Monday - Friday, 8am-4:30pm

200 West Oak Street, Suite 3200, Fort Collins, CO 80521
PO Box 1190, Fort Collins, CO 80522

PHONE: (970) 498-5970 | FAX: (970) 498-5980
Email Human Resources  |  Email Benefits Team